Myjackpot Privacy Policy – Malaysia Personal Data Protection

1. Introduction

Welcome to the MyJackpot Privacy Policy page. This document is published by the management of MyJackpot operating under the domain myjackpot.click and providing an online entertainment platform for Malaysian users, including slots, Live Casino, Sports Betting, lottery, and table games.

We understand that privacy matters deeply to you. When you use the myjackpot platform, you're trusting us with your personal information — and we take that trust seriously. This Privacy Policy is written in plain, straightforward language, not confusing legal jargon, so you always know exactly what happens to your data.

This Privacy Policy applies to all information collected through the MyJackpot website, mobile application (if available), and any interactions you have with our platform, including via customer service, email, or live chat.

This Privacy Policy should be read together with Terms & Conditions MyJackpot. We will update this document from time to time, and the date of the latest update will always be displayed at the top of this page.

2. Information We Collect

MyJackpot collects various types of information to keep the platform running smoothly and deliver the best experience to every member. The following are the categories of data we collect:

2.1 Information You Provide Directly

2.2 Automatically Collected Information

• Technical Data: IP address, device type, operating system, browser type, and app version.
• Usage Data: Pages visited, games played (slots, live casino, sports betting, etc.), session duration, and click patterns.
• Transaction Data: Deposit history, withdrawals, total wagers, winnings, and losses.
• Location Data: General location based on IP address (country/region) for geographical compliance purposes.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from trusted third parties, including:

• Identity verification providers for KYC purposes.
• Payment service providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks) for verifying transaction status.
• Third-party analytics providers that help us understand platform usage.

3. How We Use Your Data

The data we collect is used solely for the purposes listed below. We will not use your data for any purpose not stated here without first obtaining your consent.

3.1 Platform Operations

• Creating and managing your MyJackpot account.
• Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks), and withdrawals to your account.
• Provides access to all games including slots, Live Casino, Malaysia Super League and EPL Sports Betting, badminton, e-sports, lottery, and table games.
• Managing your VIP programme, bonuses, and promotions.

3.2 Security & Compliance

• Carrying out Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.
• Detecting and preventing fraud, account abuse, and unlawful activity.
• Ensuring compliance with applicable laws and regulations in Malaysia.
• Verifying member age (21 years and above).

3.3 Service Improvements

• Analysing usage patterns to improve platform design and functionality.
• Personalising your experience by suggesting relevant games or promotions based on your gaming history.
• Investigating technical issues and ensuring platform stability.

3.4 Communications

• Sending important account-related notifications (deposit confirmations, withdrawals, etc.).
• Keeping you informed about MyJackpot promotions, bonuses, and special offers (with your consent).
• Responding to your enquiries and complaints via customer support.

4. Information Sharing

MyJackpot does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are limited situations in which we may need to share your information:

4.1 Trusted Service Providers

We work with carefully selected third-party service providers to support platform operations, including:

• Payment service providers (gateways for Touch 'n Go eWallet, GrabPay, DuitNow, FPX, etc.).
• Identity verification services for KYC.
• Server and cloud computing service providers.
• Analytics and fraud prevention providers.

All these service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

4.2 Legal Requirements

Myjackpot may be required to disclose your personal data to relevant authorities where mandated by law, court order, or to meet valid compliance requirements in Malaysia.

4.3 Rights & Safety Protection

We reserve the right to disclose information where we reasonably believe disclosure is necessary to protect the rights, property, or safety of myjackpot, our members, or the public from illegal or harmful activity.

5. Data Security

MyJackpot continuously invests in the latest security technologies and practices to protect your personal data from unauthorised access, disclosure, alteration, or loss.

5.1 Technical Security Measures

• 256-bit SSL Encryption: All communications between your device and myjackpot servers are encrypted using 256-bit SSL — the same standard used by Malaysia's leading banks.
• Password Storage: Your password is stored in a hashed format that cannot be reversed, never in plain text.
• Two-Factor Authentication (2FA): We offer and encourage the use of 2FA to add an extra layer of protection to your account.
• 24/7 Monitoring: Our systems are monitored around the clock to detect and respond to any security threats.

5.2 Organisational Security Measures

• Access to members' personal data is restricted to employees who require it to carry out their duties.
• All MyJackpot employees undergo regular data security awareness training.
• External security audits are conducted periodically by qualified independent security firms.

5.3 Security Incidents

While we take every reasonable precaution, no system can be guaranteed 100% secure. In the event of a data security incident affecting your personal information, myjackpot will notify you within a reasonable timeframe in accordance with applicable legal requirements.

6. Use of Cookies

Like most modern websites, MyJackpot uses cookies to enhance your experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

6.2 Cookie Controls

You can manage or delete cookies through your web browser settings. Please note, however, that deleting or blocking essential cookies may affect the functionality of the MyJackpot platform, including your ability to log in and play.

7. Data Retention & Deletion

7.1 Retention Period

MyJackpot retains your personal data for as long as needed to fulfil the purposes stated in this Privacy Policy, or for as long as your account remains active. Generally:

• Active Account Data: Retained for the duration your account is active and for the required period following closure.
• Transaction Data: Retained for a minimum of 5 years following a transaction for legal compliance and accounting purposes.
• Communication Logs: Customer service interaction records are retained for 2 years.
• KYC Data: Identity verification documents are retained for 5 years after account closure in compliance with AML legal requirements.

7.2 Data Deletion Requests

You have the right to request deletion of your personal data. However, we may need to retain certain data to meet our legal or contractual obligations. Deletion requests can be submitted to our team via email at support@myjackpot.click.

8. Your Rights as a Data Subject

As a MyJackpot member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our Data Protection Officer at support@myjackpot.click with the email subject line "Data Protection Request". We will process your request within 30 business days.

9. Children's Data

MyJackpot Platform not intended for individuals under the age of 21. We do not intentionally collect personal data from children or minors below the stipulated age limit.

If you believe a child or person under 21 years of age has provided personal data to MyJackpot without their parent's or guardian's knowledge or consent, please contact us immediately at support@myjackpot.click. We will take prompt steps to delete the relevant information and close the account in question.

10. Amendments to the Privacy Policy

MyJackpot reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform operations. The date of the latest update will always be displayed at the top of this page.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the myjackpot homepage for a minimum of 14 days.
• Sending notifications to your registered email address for any material changes.

Continued use of the MyJackpot platform after any changes take effect will be considered your acceptance of the updated terms. If you do not agree with any changes, please discontinue use of the platform and contact us.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how MyJackpot handles your personal data, please don't hesitate to get in touch. Our team is ready to help.

For data protection-related requests, please include "Data Protection Request" in your email subject line along with your account number and the type of request (access, correction, deletion, etc.) to help us process it faster.